Support Worker (Supported Housing) Brighton Young Families Service
37.5 per week
£ 22,500 per annum
Brighton, East Sussex
Job Advert-Role Description
To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Peabody policies and procedures and the principles of best practice.
- Carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
- Hold a caseload of , and provide support to them on a keywork basis in their own homes or at an alternative venue if required.
- Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.
- Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues
- Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses
- Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.
- Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.
- Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other professionals
- Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and policies, guidance and protocol
- Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators
- Work with support workers and support coordinators to manage risks to customers, staff and the community.
- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with policy.
- Promote self advocacy and advocate where appropriate for all customers
- Participate in customer reviews, team meetings and training courses
- Clearly explain the remit of the service to a range of and other professionals as appropriate
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;
- Maintain safe practise at all times in accordance with Peabody’s health and safety policy
- Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.
- As determined by the team or scheme manager, carry out core housing management tasks including some or all of the following:
- void inspections
- move-in support and liaison with utilities and Housing Benefit
- low level arrears management (as part of a housing-related support service)
- estate inspections and health and safety inspections
- support to maintain accommodation appropriately including reporting and following up maintenance issues moving on support.
- If you accept a job in care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
- We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
- You need to be kind and empathetic, and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with.And you’ll need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.
- Experience of providing support to the designated client group either in a volunteering or professional role
Knowledge and understanding:
- An understanding of customer service in a service delivery setting
- Thorough and up to date knowledge of health and safety issues relating to the designated client group
- Thorough and up to date knowledge of welfare benefits for the designated client group
- Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice
- Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service.
- Knowledge of related services provided by the statutory and voluntary sector
- Understanding of confidentiality and data protection issues.
- Understanding of the concept of housing related support and supporting people to help themselves
- Understanding of the need to collect data and the benefits for the service
- Knowledge of equality, diversity and inclusion as they relate to the designated client group
- Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally
- Demonstrable customer care skills
- Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it
- Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs connect with their community
- Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners
- Excellent time management skills and demonstrable ability to meet deadlines and achieve goals
- Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.
This post is subject to an enhanced Disclosure and Barring Service check.