Team Manager (Supported Housing) Brighton Young Families Service
25 Hours per week
£18515.17 per annum (Based on £27,772.75 FTE)
Brighton, East Sussex
Job Advert-Role Description
To supervise and manage a small team of support workers and support assistants; to deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Peabody policies and procedures and the principles of best practise.
- Supervise and manage a team of support workers providing supervision every four to six weeks, and being responsible for ensuring they meet the requirements of their role.
- Provide a positive role model for support workers, by modelling good practice, advising on, and intervening in, complex and/or high-risk cases and assisting with the in-service induction of new staff.
- Assist housing colleagues with signing up new customers.
- Ensure that support workers carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
- Accurately input all customer data onto an electronic monitoring system and ensure records are maintained to evidence key performance targets, and comply with commissioner requirements
- Ensure support workers deliver services to customers which are flexible and personalised
- Attend allocation meetings for extra care services as required, and work closely with the adult social care to prioritise referrals, and complete a full assessment of support needs of potential customers.
- Clearly explain the remit of services to a range of customers and other professionals.
- Develop and maintain good links with local statutory and voluntary agencies to enable customers to access appropriate services and support.
- Ensure support workers provide time limited, structured and flexible support to customers, in line with the service specification, policies and procedures, to enable individuals to maintain their independence and do as much as they can for themselves.
- Work with support workers to manage risks to customers, staff and the community.
- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.
- Promote self advocacy and advocate where appropriate for all customers
- Lead on and participate in team meetings and training courses.
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
- Maintain safe practise at all times in accordance with Peabody’s lone working policy.
- Undertake any other reasonable requests from your line manager.
- Ensure that all duties are carried out to the highest standard, and in accordance with policies and procedures.
- To carry out any other duties, within an appropriate level of responsibilities as required.
- To promote, at all levels, the service vision, values and strategic objectives.
- All staff working for Peabody have both a common law duty and a statutory duty of confidentiality to protect clients and any personally identifiable information only use it for the purposes for which it was intended.The disclosure and use of confidential client information needs to be both lawful and ethical.
- This job description is not intended to be exhaustive and may be reviewed to ensure that the arrangements meet the needs of the service.
- Experience of providing support either in a volunteering or professional role
- A commitment to achieving equal opportunities for the designated client
- Experience of assessment and management of individuals’ needs and risks
- Experience of working jointly with other agencies and liaising with statutory organisations
- A genuine desire to help the designated client group connect with their community
- Kindness, empathy, a positive attitude, energy and enthusiasm
- Experience of managing, appraising, and motivating a small team of staff to deliver a support service
- Availability to work some unsocial hours i.e. weekends and public holidays if the service requires it
Knowledge and understanding:
- Understanding of customer service in a service delivery setting
- Thorough and up to date knowledge of health and safety issues relating to the client group
- Thorough and up to date knowledge of welfare benefits for the client group
- Understanding of housing support needs of the client group and benefits of a flexible, outcome focussed and personalised support service.
- Knowledge of related services provided by the statutory and voluntary sector
- Understanding of confidentiality and data protection issues.
- Understanding of the concept of housing related support and supporting people to help themselves
- Understanding of the need to collect data and the benefits for the service
- Knowledge of diversity and inclusion as they relate to the designated client group
- Understanding of housing issues relating to the client group regardless of tenure.
- Understanding of the difference between care and housing related support
- Understanding of the Supporting People Programme
- Knowledge of Landlord and tenant legislation
- Comprehensive understanding of risk and risk management
- Ability to communicate effectively with customers, staff and stakeholders
- Demonstrative customer service skills
- Effective written verbal and communication skills
- Good team worker
- Ability to work flexibly to meet customer needs and service requirements
- Excellent time management skills
- Comprehensive IT skills to include use of Microsoft office and ability to maintain electronic records, with attention to detail.
- Commitment to achieving own goals and meeting deadlines
- Ability to confront and resolve problems.
- Ability to travel within Brighton & Hove
This post is subject to an enhanced Disclosure and Barring Service check.