£17681.00 per annum
Empire House, Rochester
The West Kent Home Improvement Agency service includes practical support, advice, adaptations, small handyperson jobs and information for older or disabled people to help them feel safe and independent in their home.
Job Advert-Role Description
To provide a high quality, comprehensive handyperson and small works service which is professional and client focused for older, vulnerable and disabled homeowners and tenants living within the area covered by the Home Improvement Agency. This will include the ability to address a variety of small works and DIY type jobs as well as providing advice on practical, security and fire risk measures that can be taken to reduce the likelihood of accidents and incidents within the home, helping to promote independence, wellbeing and inclusion of our client group and to achieve objectives in line with the vision, strategy and business plan.
- To deliver a responsive, professional, client focussed and effective minor household repairs and small works service in clients homes to a high standard, ensuring a seamless service is delivered to clients at all times whilst respecting the client's privacy and property.
- To be responsible for leaving the site clean and tidy.
- To be responsible for supply, stock and use of materials to carry out works and ensure appropriate records are kept as requested by the Service Team Manager.
- To be accountable for the financial activities with clients for the works performed, including effective cash, cheque and chip and pin payments and for providing all clients with fully completed receipt/paperwork to reconcile our audited accounts.
- Work collaboratively with colleagues within the agency, other functions and stakeholders including external agencies to maximise client satisfaction and minimise complaints in line with key performance indicators.
- To act as a referring agent between the client and the agency enabling the agency to sign post the client onto other services.
- Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol
- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.
- Participate in client reviews, team meetings and training courses.
- Carry out risk assessments with regard to personal safety and that of others within proximity of working environment.
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
- Implement and maintain safe practises at all times in accordance with Peabody’s health and safety policy.
- To comply with the Group's code of conduct and professional standards by behaving in a professional manner at all times.
- To undertake such other duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.
- At least 2 years’ experience in general housing repairs and maintenance.
- Understanding the needs of older, disabled and vulnerable people
- A willingness to work in a flexible manner as the service requires it
- Experience of dealing with repairs and/or fitting minor daily living aids in a domestic environment
- Experience of carrying out small repairs and ordering appropriate materials.
- Ability to work under pressure and prioritise effectively.
- Ability to work to agreed action plans and objectives and to consistently meet targets and deadlines.
- Commitment to the delivery of high quality services.
- Ability to react and adapt to changing circumstances and priorities.
- To understand the importance of a client centred service.
- Understanding of confidentiality and data protection issues.
- Knowledge of equality, diversity and inclusion as they relate to the designated client group
Skills and Abilities etc.
- Effective organisational and time management skills.
- Ability to communicate effectively with clients, staff and stakeholders in plain, easy to understand English, both in writing and verbally.
- Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
- Fully understands relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work process.
- Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.
- Ability to find solutions to simple household maintenance issues
- Good standards of general fitness and must be able to climb stairs, ladders etc.
- To be able to drive and hold a full clean driving licence.
- Basic tools are required.
This post is subject to an enhanced Disclosure and Barring Service check.