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Support Worker, Sutton Mental Health Service

PEA01339
  • Hours
  • 37.5
  • Salary
  • £ 21,500.00 per annum
  • Location
  • Brunel House, 14a Clifton Road Wallington
  • Closing Date
  • 21/08/2018
    • Contract

    • Fixed Term
    • Scheme

    • Our mental health service in London Borough of Sutton supports vulnerable people across the Borough who have a primary support need around their mental health. We provide a recovery focused service to both accommodation based and floating support customers. We work in partnership with Community Mental Health Teams and other specialist agencies to ensure a personalised and high standard of support is given to each customer.

    • Job Advert-Role Description

    • Purpose

      To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Peabody’s policies and procedures and the principles of best practice.

      Key Responsibilities

      • Carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
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      • Hold a caseload of clients, and provide support to them on a key work basis in their own homes or at an alternative venue if required.
      • Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.
      • Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues
      • Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses
      • Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.
      • Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.
      • Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other  professionals
      • Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol
      • Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators
      • Work with support workers and support coordinators to manage risks to customers, staff and the community.
      • Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody’s policy.
      • Promote self advocacy and advocate where appropriate for all customers
      • Participate in customer reviews, team meetings and training course
      • Clearly explain the remit of the service to a range of clients and other professionals as appropriate
      • Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;
      • Maintain safe practise at all times in accordance withPeabody’s health and safety policy
      • Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.
      • Work on a rota basis including sleep ins

      Additional Responsibilities

      • Support the delivery of the services recovery programme by helping to plan, coordinate and deliver activities
      • To champion the principles of the recovery model, supporting our customers to have hope for their future, to take control and live lives that are not dominated by their illness.
      • To develop our customers capacity using coaching and motivational techniques
      • To champion the human rights of individuals experiencing mental illness, challenging stigma where ever it is found and promoting ethical practise.
      • To support the professional development of Support Assistants and Peer Recovery Workers

      Person Specification

      Personal Qualities

      • If you accept a job in Peabody’s care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
      • We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
      • You need to be kind and empathetic, and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with. You will also need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.
      Attributes Criteria Essential or Desirable

      Assessment Method

      1. Qualifications
      • 5 GCSCE’s including English & Maths at Grade E or above
      • NVQ in health and social care

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      2. Experience and Skills

      • Experience of supporting vulnerable adults
      • Experience of working in the health and social care sector
      • Experience of working with adults experiencing serious mental illness
      • Experience of writing support plans and risk assessments
      • Motivational and coaching skills
      • Experience of supporting someone using drugs or alcohol to reduce use
      • Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners
      • Basic IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.
      • Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally
      • Demonstrable customer care skills
      • Excellent time management skills and demonstrable ability to meet deadlines and achieve goals

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      3. Knowledge
      • A basic understanding of mental illness and its impact on sufferers
      • An understanding of the recovery model
      • An understanding of risk management in a health and social care context
      • Knowledge of care and support related services provided by the statutory and voluntary sector
      • Understanding of confidentiality and data protection responsibilities
      • An understanding of Safeguarding responsibilities for children and adults
      • An understanding of mental capacity and deprivation of liberty safeguards

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      4. Personal Attributes and Values
      • Organised and determined
      • Passionate about creating equal opportunities for disadvantaged people
      • Energetic, enthusiastic and highly motivated
      • Effective communicator with great interpersonal skills
      • Motivational skill and abilities
      • Confident and resilient
      • Selfless and team focussed

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      5. Other
      • Satisfactory DBS check
      • Ability to work shifts and weekends
      • Ability to work sleep ins

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      Post conditional offer

       

    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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