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Team Manager, Ilford Mental Health Service

  • Hours
  • 37.5
  • Salary
  • £31,060 per annum (full time equivalent)
  • Location
  • Ilford, London
  • Closing Date
  • 07/10/2018
    • Contract

    • Permanent
    • Scheme

    • You will be managing two high support mental health schemes in Redbridge and an intensive housing management based scheme in Newham.

    • Job Advert-Role Description

    • Directorate:   Care and Communities

      Job Family:   Supported Housing

      Reports to:    Head of Service

      Reporting Line:   Support Workers

      Budget Responsibility:  Yes

      Spot Salary:   £31,060


      • To lead, support and motivate a team of support workers to provide high quality support and related services to customers in a supported housing setting, ensuring that contractual and good practice standards are met.
      • Promote the Association’s supported housing services to key commissioners and other stakeholders.
      • Assist the head of service in seeking out and delivering new initiatives to meet the needs of service users and stakeholder requirements.
      • Participate in the provision of front line service delivery as necessary to meet service requirements.

      Key Responsibilities:

      • Staff Management, team development and supervision
      • Recruit, lead, motivate, develop and supervise a staff team to deliver individual programmes of support to service users.
      • Take lead on day to day health and safety responsibility for staff delivering support in an accommodation based setting.
      • Ensure the training and staff development needs of the team are met.
      • Manage deployment of support staff across area of responsibility to meet service contractual and operational requirements within budget, including rota cover arrangements and deployment of locum arrangements to cover staff absence.

      Delivery of support services

      As a member and manager of a support team:

      • Deliver high quality support and any other related services in line with agreed service standards and the service specification requirements agreed with commissioners and within a culture of continuous improvement.
      • Manage access to support services inline in line with the Trust’s Equal Opportunities and Diversity policies, working closely with referral agencies to minimise voids.
      • Manage support needs and risk assessment processes in relation to all applicants and existing service users to ensure that the needs and risks for individual customers are identified.
      • Ensure that robust, outcome focussed support plans are established and regularly reviewed with all service users in line with service standards.
      • Ensure that the needs of vulnerable adults are protected, and that child protection issues are dealt with promptly and robustly.
      • Manage complaints within the Trust’s and Commissioner’s guidelines, ensuring that service users are kept aware of procedures.
      • Maximise the independence of service users promoting opportunities for community involvement and health and wellbeing
      • Participate in on-call manager out of hours rota.
      • Prepare regular and timely performance information in line with internal and commissioners requirements.
      • Develop and maintain strong links with relevant external service providers to meet service user needs.

      Other Duties

      • Work within the Trust’s financial procedures, managing staffing and other delegated financial expenditure against budget, cash floats and ensuring financial records are maintained.
      • Ensure prompt and accurate record keeping.
      • Actively participate in the supported housing management team, keeping the head of service informed of key incidents and developments and covering for colleagues as required.
      • Ensure service user participation, involvement and inclusion throughout the service. Ensure the service users’ views are sought and heard in relation to organisational and support issues.  Involve service users in the decision making process where possible.
      • Promote the profile of the service within the organisation and to stakeholders, participating proactively in service development initiatives, the development of publicity materials and the strengthening of links with commissioners and other stakeholders.
      • Identify needs and opportunities for business development and ancillary services and participate in pursuing new initiatives as agreed with the head of service .
      • Carry out other duties in line with the above, as requested by your line manager.

      Person Specification

      Personal qualities

      • If you accept a job in Peabody’s  care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
      • We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
      • You need to be kind and empathetic , and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with.   And you’ll need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.


      • Experience of providing support to people with mental health needs
      • Experience of managing or supervising staff
      • Experience of housing related support
      • Experience in managing budgets
      • Experience of working jointly with other agencies and liaising with statutory organisations

      Knowledge and understanding:

      • Of good practice in supported housing  services working with a range of needs
      • Of outcome monitoring and meeting legal and contractual requirements including care standards where appropriate.
      • Of promoting independence and rehabilitative services.
      • Understanding of customer service in a service delivery setting
      • Thorough and up to date knowledge of health and safety issues relating to supported housing
      • Thorough and up to date knowledge of welfare benefits for the designated client group
      • Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice
      • Understanding of housing support needs of the designated client group and the benefits of a flexible, outcome focussed and personalised support service.
      • Knowledge of related services provided by the statutory and voluntary sector
      • Understanding of confidentiality and data protection issues.
      • Understanding of the need to collect data and the benefits for the service
      • Knowledge of equality, diversity and inclusion as they relate to the designated client group

      Skills and abilities:

      • Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally
      • Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it
      • Demonstrable commitment to equality and diversity and a genuine desire to help people with mental health needs connect with their community
      • Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners
      • Excellent time management skills and demonstrable ability to meet deadlines and achieve goals
      • Comprehensive IT skills to include use of Microsoft office and ability to maintain electronic records, with attention to detail.
      • Ability to participate in an out of hours on-call rota
      • Ability to prioritise and manage own workload.
      • Ability to supervise and manage a dispersed staff team.
      • Ability to set up and maintain administration and recording systems
      • Ability to undertake risk assessments in relation to self, staff and service users.


    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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