Work for us

Support Worker, Islington Learning Disability Services (accommodation-based)

  • Hours
  • 37.5 per week
  • Salary
  • £19,890.00 per annum
  • Location
  • London Borough of Islington
  • Closing Date
  • 30/09/2018
    • Contract

    • Permanent
    • Scheme

    • City Forum is an exciting new service which has been developed to support 10 adults with learning disabilities to live independent lives in Islington. The service is 24/7, and our colleagues are rostered to work a combination of shifts to cover a 24/7 rota.

    • Job Advert-Role Description

    • Directorate: London Care and Support

      Job Family: Care and Support

      Reports to: Team Manager

      Salary: £19,980.00 (full-time equivalent)


      To provide support for people with Learning Disabilities in their own homes. To strive to enable the people we support to have a fulfilled life and to live independently.

      Key Responsibilities:

      • To support customers who are living in supported accommodation
      • To provide a Person centred approach of support to enable the person to live independently.
      • To undertake any personal care duties required for any individual 
      • To support customers in understanding and sustaining their  tenancy
      • To provide twenty-four hour support including sleep in cover.
      • To provide person centred support, to focus on providing the right amount of support to assist the individual to participates in all areas of their life.
      • To provide support to customers with wide range of needs both within their own home and in their local area.
      • To provide opportunities by which customers will be enabled to develop independent living skills.
      • To support customers to access professional or specialist services where necessary. 
      • To support customers to have choice and control around for meaningful engagements; such as activities that the customer would enjoy or aspire to at home or in the local area.
      • To support customers to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
      • To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate
      • To implement and follow the Support and Risk Management plans.
      • To follow the Safeguarding Adults at Risk procedures
      • To adhere to all organisation policies and procedures, giving feedback on content where appropriate and asking for clarification if unsure
      • To comply with Peabody’s commitments to Diversity, Equal Opportunities policy, Race Equality strategy and any associated action plans
      • To follow the Health and Safety at work policy and procedures including reporting of any unsafe acts or conditions to their manager.
      • To keep accurate and professional written and IT based records in line with the protocols of the service
      • To ensure strict protocols are followed around the support of customers and their finances in line with policies and procedures.
      • To maintain customers and company confidentiality.
      • To adhere to professional boundaries and the Companies Code of Conduct
      • To maintain excellent and professional relationships with visitors to the schemes and other stakeholders that may be involved with customer support.
      • To report to managers any concerns that you may have regarding the quality of the service
      • To provide information and reports if requested
      • To attend meetings and reviews as required
      • To undertake other duties that are reasonable requested by senior staff

      Person Specification


      • Good interpersonal and organisational skills
      • Knowledge of professional boundaries
      • Computer literate
      • Ability to think on feet, respond to challenging situations and make reasoned decisions
      • To be kind and caring
      • To have respect and honesty for and with others
      • To be self aware
      • To have an ability to empower and enthuse
      • To work as a team member and understand the importance of support to colleagues and good communication
      • To be flexible and adaptable
      • Ability to communicate well and offer appropriate support
      • Understanding and non-judgemental
      • Willingness to undertake all appropriate training


      • Previous experience working in a Care and or Supported Housing environment
      • Previous experience of working with vulnerable people
      • Knowledge of welfare rights and benefits
      • Knowledge of Landlord and Tenant matters
      • Understanding of budgeting
      • Knowledge of risk assessment and safeguarding procedures/processes
      • Ability to think of innovative solutions to overcome obstacles
      • Awareness of outside agencies and what they can provide
    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    See our current vacancies