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Outreach Support Worker

  • Hours
  • 37.5 hours per week
  • Salary
  • £19,250 per annum (£9.87 per hour)
  • Location
  • Bognor Regis
  • Closing Date
  • 26/10/2018
    • Contract

    • Permanent
    • Job Advert-Role Description

    • Purpose

      To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Family Mosaic policies and procedures and the principles of best practice.

      Key responsibilities

      • Carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
      • Hold a caseload of clients, and provide support to them on a key work basis in their own homes or at an alternative venue if required.
      • Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.
      • Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues 
      • Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses
      • Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.
      • Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle. 
      • Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other  professionals
      • Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol.
      • Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators.
      • Work with support workers and support coordinators to manage risks to customers, staff and the community. 
      • Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy. 
      • Promote self-advocacy and advocate where appropriate for all customers.
      • Participate in customer reviews, team meetings and training course. 
      • Clearly explain the remit of the service to a range of clients and other professionals as appropriate.
      • Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;
      • Maintain safe practise at all times in accordance with Peabody’s Policy.
      • Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.

      Personal qualities

      • If you accept a job in Peabody SE care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
      • We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
      • You need to be kind and empathetic, and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with.    And you’ll need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.
      Attributes Criteria Essential or Desirable
      Experience and Skills

      Experience of working with the elderly.

        Experience of providing housing related support. D
        Experience of working with adults experiencing mental health. D
        Experience of writing support plans and risk assessments. D
        Motivational and coaching skills. D
        Experience of working as part of a team to build and maintain effective and supportive relationship with peers and partners. E
        Experience of lone working. D
        Basic IT skills to include the use of Microsoft office and the ability to maintain electronic records with attention to detail. E
        Good customer service skills E
        Excellent time management skills and the ability to meet deadlines and achieve goals. E
        The ability to work flexibly to meet the client’s needs and the service requirement. E
        To demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs connect with their community. E
      Knowledge and Understanding

      Knowledge of outside organisations, such as local authorities, care agencies, charities, and the voluntary sector.

        Understanding of confidentiality and data protection E
        An understanding of safeguarding responsibilities for children and adults. E
        Knowledge of equality and diversity and inclusion as they relate to the designated client group. E
      Personal Attributes and Values

      Organised and determined.

        Passionate about making a change, committed to creating equal opportunities for disadvantaged people. E
        Effective communicator with great interpersonal skills. E
        Motivational skills and abilities. D
        Confident and resilient. E
        Keen to promote the service. E
    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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