Job Description - Housing Caseworker, Anne Knight House
Directorate: Essex Supported Housing
Job Family: Supported Housing
Reports to: Team Manager
Budget Responsibility: None
Spot Salary: £18,250
Anne Knight House provides accommodation for young single homeless people aged between 16-24 years who require support before moving on into independent living. Tenants are offered help to develop skills such as budgeting, setting up home and seeking employment or training. Staff also provide advice and support to help tenants gain access to other services and organisations. For example, they will help tenants to access health services, social care or specialist services. The post holder may be required to work at other similar locations within the Chelmsford area.
Anne Knight House is located within easy reach of Chelmsford Town Centre and consists of a block of 12 self contained two-bedroom flats, one of which is used as an office and sleep-in area for staff. Each flat is divided into 2 single person rooms with shared lounge, kitchen and bathroom.
To support tenants who are living in supported accommodation
To provide practical and emotional support, assisting tenants to achieve independence
To support tenants in understanding and sustaining their tenancy
To provide individualised support to tenants so that they are best able to benefit from the service being offered and are able to manage their lives more effectively and achieve personal goals.
To adhere to assessment and support planning guidelines
To encourage tenants to participate and engage with staff support by being an excellent communicator, reliable, credible, empathetic and innovative in approach.
To assist tenants in adhering to the responsibilities of their tenancy and to any specific rules of the scheme.
To report illegal activity by tenants to the Manager and the Police if appropriate
To minimise as far as possible conflict and confrontation within the service between tenants and visitors
To promote the integration of the tenants into the local community
To provide opportunities by which tenants will be enabled to develop independent living skills
To provide support and assistance to tenants in achieving their personal goals and aspirations
To encourage tenants to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
To support tenant to access professional or specialist services where necessary
To guide the tenant in daily living tasks helping them to develop the skills needed
To encourage and support tenants to pursue social/recreational activities, training and employment opportunities
To ensure that tenant participation, involvement and inclusion throughout the service. To ensure the tenant's views are sought and heard in relation to organisation and support issues.
Involve tenants in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.
To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate
To be aware of the risks that tenants and service users pose to themselves and others and to follow the Risk Assessment and Management procedure
To adhere to all organisation policies and procedures, giving feedback on content where appropriate
To be responsibility for personal Health and Safety whilst at work adhering to policy and procedure
To keep accurate and professional records in line with the protocols of the service
To maintain service users and company confidentiality
To adhere to professional boundaries and the Companies Code of Conduct
To maintain excellent and professional relations with visitors to the scheme and other stakeholders that you come into contact with
To report to managers any concerns that you may have regarding the quality of the service
To keep abreast of legal or statutory changes that may impact on the work of the service
To provide information and reports if requested
To attend meetings and reviews as required
To undertake other duties that are reasonably requested by senior staff
Sleep-in duties will be required within this job role and these are paid at a prevailing rate.
Good administrative skills
Good verbal and written communication skills
Ability to work well in challenging situations
Knowledge of Risk Assessment processes in a support setting
Able to keep accurate records
Good organisational skills
A sound understanding of Professional Boundaries
Excellent communication skills
A desire to promote tenant involvement and participation
Experience of working with vulnerable groups/Young People
Ability to work within a rolling shift pattern
Previous experience of working within the Supported Housing sector
Demonstrable experience of conducting risk assessments and support planning
Experience of dealing with safeguarding matters
Knowledge of welfare benefits
Knowledge of external support organisations
An understanding of Supporting People and its regulatory framework