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Housing Caseworker

  • Hours
  • 37.5
  • Salary
  • £18,250 per annum. 1 year FTC
  • Location
  • Anne Knight House, Chelmsford
  • Closing Date
  • 16/12/2018
    • Contract

    • Fixed Term
    • Job Advert-Role Description

    • Job Description - Housing Caseworker, Anne Knight House

      Directorate:  Essex Supported Housing

      Job Family:  Supported Housing

      Reports to:  Team Manager

      Budget Responsibility:  None

      Spot Salary:  £18,250

      Anne Knight House provides accommodation for young single homeless people aged between 16-24 years who require support before moving on into independent living. Tenants are offered help to develop skills such as budgeting, setting up home and seeking employment or training.  Staff also provide advice and support to help tenants gain access to other services and organisations. For example, they will help tenants to access health services, social care or specialist services. The post holder may be required to work at other similar locations within the Chelmsford area.

      Anne Knight House is located within easy reach of Chelmsford Town Centre and consists of a block of 12 self contained two-bedroom flats, one of which is used as an office and sleep-in area for staff.  Each flat is divided into 2 single person rooms with shared lounge, kitchen and bathroom. 



      To support tenants who are living in supported accommodation

      To provide practical and emotional support, assisting tenants to achieve independence

      To support tenants in understanding and sustaining their  tenancy

      Key Responsibilities:

      To provide individualised support to tenants so that they are best able to benefit from the service being offered and are able to manage their lives more effectively and achieve personal goals.

      To adhere to assessment and support planning guidelines

      To encourage tenants to participate and engage with staff support by being an excellent communicator, reliable, credible, empathetic and innovative in approach.

      To assist tenants in adhering to the responsibilities of their tenancy and to any specific rules of the scheme.

      To report illegal activity by tenants to the Manager and the Police if appropriate

      To minimise as far as possible conflict and confrontation within the service between tenants and visitors

      To promote the integration of the tenants into the local community

      To provide opportunities by which tenants will be enabled to develop independent living skills

      To provide support and  assistance to  tenants in achieving their personal goals and aspirations

      To encourage tenants to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.

      To support  tenant to access professional or specialist services where necessary 

      To guide the tenant in daily living tasks helping them to develop the skills needed

      To encourage and support tenants to pursue social/recreational activities, training and employment opportunities

      To ensure that tenant participation, involvement and inclusion throughout the service. To ensure the tenant's views are sought and heard in relation to organisation and support issues.

      Involve tenants in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.

      To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate

      To be aware of the risks that tenants and service users pose to themselves and others and to follow the Risk Assessment and Management procedure

      To adhere to all organisation policies and procedures, giving feedback on content where appropriate

      To  be  responsibility for personal  Health and Safety whilst at work adhering to policy and procedure

      To keep accurate and professional records in line with the protocols of the service

      To maintain service users and company confidentiality

      To adhere to professional boundaries and the Companies Code of Conduct

      To maintain excellent and professional relations with visitors to the scheme and other stakeholders that you come into contact with

      To report to managers any concerns that you may have regarding the quality of the service

      To keep abreast of legal or statutory changes that may impact on the work of the service

      To provide information and reports if requested

      To attend meetings and reviews as required

      To undertake other duties that are reasonably requested by senior staff


      Sleep-in duties will be required within this job role and these are paid at a prevailing rate.                                                                                                                              

      Person specification


      Approachable demeanour

      Good administrative skills

      Good verbal and written communication skills

      Ability to work well in challenging situations

      Knowledge of Risk Assessment processes in a support setting

      Able to keep accurate records

      Good organisational skills

      A sound understanding of Professional Boundaries

      Excellent communication skills

      A desire to promote tenant involvement and participation

      Experience of working with vulnerable groups/Young People

      Ability to work within a rolling shift pattern


      Previous experience of working within the Supported Housing sector

      Demonstrable experience of conducting risk assessments and support planning

      Experience of dealing with safeguarding matters

      Knowledge of welfare benefits

      Knowledge of external support organisations

      An understanding of Supporting People and its regulatory framework


    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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