Work for us

Team Manager

  • Hours
  • 37.5
  • Salary
  • 29,000
  • Location
  • Islington
  • Closing Date
  • 22/12/2018
    • Contract

    • Permanent
    • Scheme

    • Hornsey Lane is a CQC registered service for 12 older people with mental health needs in Islington.  The service is rated as “good” by CQC. 


    • Job Advert-Role Description

    • Job Description:  Team Manager

      (Incorporating CQC Registered Manager)

      Service: Residential care / Domiciliary Care

      Directorate: Care and Supported Housing

      Job Family: Care and Support

      Reports to: Operational Managers

      Reporting Line: Support Workers


      As the manager you will be responsible for the day to day operation of the service/s where a regulated activity registered with the Care quality commission is undertaken.

      You will ensure that the services that are delivered are Safe, Effective, Caring, Responsive and well-led. And, that the service meets the compliance requirements as set out in the Health and Social care act 2008 (regulated activities) Regulations 2014.

      You will be responsible for ensuring compliance with Peabody organisational standards, its values - Dedicated, Courageous, Confident, and Smart along with those contractual and statutory requirements as set by our regulators, stakeholders, and commissioners.

      It is a legal requirement that as a Registered Manager you must ensure that statutory notifications are made to the Care Quality Commission in accordance with the Care Quality Commission’s regulations and guidance.

      Where the service is required to be registered with the care Quality Commission, you will be expected to successfully register (within your probation) to be the Registered Manager.


      You will ensure that customers are supported to make choices and take risks and are protected from physical, psychological and emotional harm, abuse, discrimination and neglect.


      Your will ensure that customers care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. This means that people are supported to live their lives in the way that they choose and experience the best possible health and quality of life outcomes.


      You will ensure that staff will always involve and treat people with compassion, kindness, dignity and respect. This means that customers, their families and carers experience care that is empowering and provided by staff who treat people with dignity, respect and compassion.


      You will ensure that services are organised so that they meet customer’s needs. This means that customers will receive the care they need, are listened to and have their rights and diverse circumstances respected.


      You will ensure that you provide leadership, management and governance to assure the delivery of high-quality, person-centred care, which supports learning and innovation, and promotes an open and fair culture. This means that management and leadership encourage and deliver an open, fair, transparent, supporting and challenging culture at all levels.

      Key Responsibilities:

      Quality and management

      •        You will ensure that the service complies with organisational standards, local authority compliance requirements, and the Care Quality Commissions regulations, standards and judgments framework in providing a high quality service to customers.

      You will seek and respond to customer, their families and stakeholders feedback, ensuring that the service responds to implement change and improve delivery of services.

      Person-centered care

      You must ensure that customers care or support is tailored to and meets their individual needs and preferences.

      You will be actively involved in the assessment of new customer referrals and produce accurate assessments of need in order to ensure that the customer can be safely supported within the service.

      You will ensure that the customers we support, their carers and their advocates are encouraged and supported to influence the development of the service and to exercise choice and control over their lives.

      You will be responsible for monitoring that care and support is delivered in a person centred way with the consent of the customer, and that it meets the needs of customers, and enables the customer to maximise their independence, choice, control, health and well-being and quality of life.

      You will manage and undertake the person centred assessment, support planning and review process so that support delivered to customers is effective and evidences positive outcomes to stakeholders.

      You will lead the team in supporting confidently, effectively and innovatively customers who are described as complex and challenging. You will assist and participate in multi-professional approaches to support the customer’s complex behaviour or situations that arise.

      You will ensure that relevant support plans, risk assessments and support and assessment documentation is in place, and is followed by staff.

      You will ensure that the service provides support that encourages the active participation of vulnerable people in their home, their community, in attaining new skills/experiences, employment and in gaining confidence in their personal abilities.

      In conjunction with the staff, you will provide and continually review person centred plans. And you will ensure that these are accessible and use a communication approach that ensures the involvement of the customer.

      You will provide and promote inspirational, visionary and effective care, support and leadership at all times.

      You will lead, support, motivate and develop a team of staff whose aims are to support customers to achieve positive personal goals and implement person centred values within the care and support provided.

      You will ensure that the service provides support that encourages the active participation of vulnerable people in their home, their community, in attaining new skills/experiences, employment and in gaining confidence in their personal abilities.

      You will challenge discriminatory or exclusive practice, ensuring the promotion of equality and diversity in all aspects of service delivery and practice.


      You will ensure that customers do not receive unsafe care or support or be put at risk of harm that could be avoided.

      You will ensure that business continuity plans, environmental risk assessments, health and safety risk assessments and fire safety plans are in place to ensure the safety of customers.

      You will lead and work jointly with all staff and agencies to ensure the safety and wellbeing of the customers who use our services.

      You will ensure that the service continually learns from incidents and events to ensure a responsive service development and improvement process is undertaken.

      You will ensure compliance with general Health and Safety duties (set out in the organisation’s Health and Safety Policy), and work in a safe manner reporting any unsafe acts or conditions to a member of management.

      Safeguarding from abuse

      You must ensure that customers do not suffer any form of abuse or improper treatment while receiving care and support.

      •   You will promote and ensure that safeguarding is a key priority for all staff and that all concerns about abuse and poor practice are robustly managed.

      You will ensure that all staff understand their responsibilities in safeguarding, are encouraged to report concerns and utilise whistleblowing policies.

      You will undertake the reporting of all incidents of abuse using the local adult safeguarding policies and Family Mosaic internal procedures and policies.

      You will participate and undertake internal investigations where this is required.


      You must promote a culture of support that enables and facilitates opportunities for customers to feedback their experiences.

      You must ensure that all complaints are received and acted upon following Family Mosaic complaints policy.

      Where complaints are made you must ensure that lessons are learnt and action plans implemented.


      •   You will be actively involved in workforce planning and in the recruitment of staff who reflect the vision and goals of Family Mosaic, ensuring compliance with safer recruitment processes.

      You will manage and supervise the work and activities of staff ensuring this complies with Family Mosaic policies and procedures.You will ensure that all staff understand their role and display behaviours and values which support the expressed objectives of our services

      As a manager you will identify service development needs, that staff have appropriate training, personal development goals, supervisions, appraisal and support. And that you maintain accurate records to evidence training, supervision and appraisal.

      You will ensure that the staff team understand and that they maintain accurate and professional records through regular audits of the service.

      You will manage staff performance robustly to ensure professional, ethical and qualitative behaviour. This will include carrying out regular and effective supervisions, giving staff feedback regarding performance and at appraisal, and to monitor and manage sickness and absence, capability and conduct of staff.

      You will ensure that efficient, effective and imaginative use of resources is undertaken to cover the rota – ensuring that the service is meeting all its requirements to provide staff support.

      You will ensure that you follow all policies and procedures and that your ensure compliance by staff. To comply with and demonstrate commitment to the organisation’s Diversity Policy, Equal Opportunities Policy, Safeguarding Policy and the race equality strategies and action plans of Family Mosaic.

      Duty of candour

      You will ensure that you and your team understand their responsibilities in responding to notifiable safety incidents and follow Family Mosaics internal procedures and the Care Quality commissions regulations.

      You will promote a culture of being open so that staff feel able to report incidents or accidents when they happen.

      Service development

      •   You will develop and ensure that you have positive and effective relationships with key stakeholders.

      •   You will be actively involved in the development of the service, and implement service improvement goals identified from inspections, audits, customer and staff feedback, legislative change, sector themes and organisational visions and strategies.

      •   You must ensure good quality communication and liaise with all stakeholders involved in the day-to-day provision of the service.

      •   You will work with the management team to develop and implement annually the Operational Plan ensuring that all team and staff objectives link to the main goals and values of the service.

      •   You will participate in identifying and creating new business opportunities. And participate in the work of the Growth and development team in tender applications.

      •   You will promote the work and reputation of Family Mosaic with external stakeholders.

      Budget Management

      You will have responsibility for ensuring that services operate within the agreed budgets and for ensuring that all financial management is carried out in accordance with Family Mosaics policies and procedures.

      You will be resourceful and use imaginative approaches to ensuring that costs do not impact on the quality of service delivery.

      General requirements

      •   You will work flexibly so as to support the directorate to achieve a high quality service to customers, working across services where this is required to ensure a robust system of management. Including where required to work shifts, at the weekends or evenings.

      •   You will be required to support colleagues and provide cover for other services as requested by the management team in the absence of other managers.

      You will be required to work as part of an on-call service to ensure staff across the region are supported in the delivery of care and support.

      •   You will update service specific IT management systems as required Capita, Front Office etc. And ensure that all electronic data complies with legal requirements.

      •   You will ensure that the service meets all Key Performance Indicators and targets set by Family Mosaic. Completing all required audits and returns within specified timescales.

      •   You will always act in a professional manner both internally and externally to increase the representation of Family Mosaic.

      You must ensure that as a leader you promote and follow the Family Mosaic competencies, and that your teams understand their role in meeting these.

      •   You will carry out any other duties as and when requested by the Management team to ensure the safe delivery of care and support in Family Mosaic.



      Clear understanding of and experience working with the needs and requirements of vulnerable/ disabled people.

      Experience in risk identification and assessment.

      Managing staff of varying competency levels.

      Experience of regulatory requirements CQC, Supporting People etc.

      Proficient I.T. skills in Word & Excel applications.

      Consistent, competent, demonstrable management style.

      Strong, well based decision making skills.

      To have managed or supervised a staff team and co-ordination of shift activities.

      Experience of working in a supported environment where services have been provided to vulnerable people.

      Experience of working with other agencies and multidisciplinary teams.

      Knowledge of the complex needs of vulnerable people ensuring the provision of high quality support services.

      Ability to set and monitor performance objectives for staff.

      Ability to communicate effectively (verbally and in writing) with those who have widely varying communication skills.

      Ability to plan and prioritise own workload and work under pressure.

      Good numeracy skills

      Negotiating, interviewing, influencing and interpersonal skills.

      Ability to delegate, prioritise and manage conflict.

      Driver essential due to the requirements of the service.

      Professional, personable and presentable.

      Self Aware and self reflective.


    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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