You will motivate and develop staff in providing excellent quality support to customers with a mental illness living in supported accommodation within Lambeth. You will need to be a compassionate person with excellent communication and problem solving skills. You will need to be able to positively respond to change, positively manage risk and robustly manage crisis. You will coach your staff, upskilling them and improving their delivery of support. You will deliver services that create communities for our customers to be part of and enable customers to resettle in their wider communities with improved management of their emotional well-being.
The service consists of three different schemes with 33 individual, self-contained flats, some with on-site offices.
All the schemes aim to help individuals with managing their mental health, supporting wellbeing and assisting customers to develop their skills to live independently within the community.
The service lasts between three and five years.
We offer specialist, tailored support to people recovering from mental illness and support each customer to develop a plan that addresses their specific needs and aspirations. This plan is regularly reviewed to make sure it still reflects the goals that are important to each individual.
We offer support around areas such as:
Maintaining mental and physical health
Maintaining a tenancy and moving into independent accommodation
Maximising income and budgeting
Increasing support networks
Links in to work or training
Self-esteem and confidence
Practical and emotional support
Linking in with the local community
Department: Care and Support
Reports to: Head of Service- South London
Reporting Line: Support Workers
- To deliver innovative and high quality, effective mental health accommodation based and floating support services in accordance with Peabody policies and procedures, the principles of best practise and ‘what matters most’ to our customers.
- To take lead responsibility for re-visioning current provision in line with our recent customer research project; placing health and positive staff culture firmly at the centre of our service provision
- To lead, support, motivate and supervise a group of Support Workers, Peer Workers and Volunteers ensuring that contractual, best practice and customer standards are met.
- To develop, manage and improve key strategic and community relationships on which the service depends.
- To supervise and develop staff effectively within the scope of the Association policies and procedures, service requirements and relevant legislation.
- To undertake quality, financial and management monitoring across area of responsibility, ensuring that resources are managed within budget.
- To maintain and enhance service levels and standards in accordance with relevant contractual specifications.
- To increase quality standards across all services with a view to achieving Supporting People QAF A grade status
- To develop and maintain effective relationships and communication with external agencies, key landlords, stakeholders and commissioners.
- To work in effective partnership with health and social care professionals to deliver borough specific care pathways and meet the desired outcomes for customers
- To raise the profile of services and promote the work of Peabody by participating in relevant events and forums.
- To promote continuous improvement within area of responsibility, seeking new, innovative and cost effective ways of delivering responsive services.
- To lead in the provision of services that promote independence and which provide robust evidence of positive service user outcomes.
- To create excellent and innovative staff culture, where staff ideas are embedded in to service improvement
- To firmly embed customer engagement in service delivery and to reduce the stigma attached to mental health provisions- creating communities for our customers
- To engage in and support the implementation of operational and strategic plans.
- To participate in and undertake training activities with staff, customers and stakeholders.
- To participate in identifying and creating new business opportunities.
- To implement effective Safeguarding practise for vulnerable adults and children in accordance with local authority and Peabody guidance and protocols.
- To champion the principles of person centred planning and Peabody’s ‘we can’ culture.
- To champion the human rights of individuals suffering with a mental illness.
- To deliver services that uphold the principles of racial equality and serve the needs of the whole community.
- To maximise choice offered to all customers by coordinating the development of community networks and partnerships.
- To advise and communicate with external agencies, stakeholders and commissioners regarding Peabody’s service models.
- Develop strategies to ensure that risks to customers, staff and the community are rigorously assessed and managed whilst ensuring such practises are not risk adverse
- To participate in and undertake training activities with staff, tenants and stakeholders.
- Maintain safe practise at all times in accordance with Peabody’s health and safety policies and procedures
- To contribute to the provision of emergency out of hours on call rota in accordance with Peabody’s policy.
- To promote and develop customer involvement in the planning and delivery of services.
- To implement the Association’s equal opportunities policy as an integral part of these duties at all times.
- To carry out other duties in line with the above, as requested by your line manager.
Significant experience of working with adults experiencing mental illness, of delivering best practise models of support and delivering services that achieve what matters most to our customers
Significant experience of service and staff improvement- including redesigning service provision and transforming staff culture
Experience of managing and developing a staff team
Experience of managing budgets
Experience of developing local policy and procedure
Developing and delivering training
Delivering personalised services in a supported housing and floating support setting
Experience of using the Recovery Star
Demonstrable knowledge of Safeguarding children and adult procedures, responsibilities & legislation
A good understanding of mental illness, its impact on sufferers.
A good understanding of the care pathways for people with mental illness.
A good understanding of the aims and aspirations of Putting People First & No health without mental health
A good understanding of the Recovery model, its principles and values
A good understanding of the supporting people and health funded frameworks and their corresponding aims and values
An understanding of revenue funding streams including supporting people, health and social care.
Of outcome monitoring and meeting legal and contractual requirements for commissioners.
Skills & Abilities
Ability to lead, manage, motivate and coordinate a staff team
Ability to develop and manage effective partnerships with internal and external stakeholders
Excellent time management skills
Ability to communicate effectively with staff, customers and stakeholders
Ability to write reports in a clear, professional and concise manner.
IT competency in Microsoft office including Excel
Competencies are designed to apply to all posts at all levels, to a greater degree and with a broader knowledge the more responsibility a post possesses. Peabody has eight competencies which all applicants will need to demonstrate they possess.
Pleasing the Customer
This competency is about knowing and anticipating your customer needs and having the knowledge and ability to meet or exceed those needs and expectations. It is about ensuring the basic standards of good customer service are in place and then improving on those standards. It is ensuring a strong focus on customer satisfaction is always evident in every team and constantly looking for new ways to please the customer, showing a desire for excellence and going the extra mile.
Knowing what you have to achieve and taking responsibility for getting the job completed on time, on budget and to the required standard consistently and reliably. Developing clear and logical plans that set out what needs to be done. Having the determination and energy to achieve your goal, whether that it is the implementation of an idea or the achievement of a task. In demonstrating this competency you will need to display an ability to overcome obstacles and setbacks, seeing these as part of the task.
Demonstrates a broad knowledge of the services in own area, and understands how these contribute to the success of the Association as a whole. Can identify ways to improve effectiveness and efficiency of those services. Applies knowledge and understanding of the Association and the external environment to make sound commercial judgements, anticipating current and emerging market requirements.
The ability to develop and maintain effective and supportive relationships within an organisation is key to meeting targets and to creating an active and enjoyable working environment. Creating a team ethos, with a real sense of cooperation, in which everyone is committed to achieving the Association’s objectives, is vital to Peabody’s continued success.
Getting information or a message across in such a way that it ensures the recipient has no room to misunderstand. Communicating clearly and concisely so that recipients are inspired with confidence.
Communications could simply be about giving someone a clear and simple message or they could be about getting a broader message to a number of staff or customers in an appropriate manner.
Approach to Change
This is the ability to adapt and respond to a variety of situations and people in order to meet changing priorities and different ways of working. Change needs to be met whilst maintaining an effective service, sometimes facing ambiguity in the face of doing your job. Change is constant and can be disruptive and frustrating. Managers in particular are required to set an example and remain effective, enthusiastic and adaptable throughout periods of change.
Leading & Motivating
Whether you are a manager or a member of staff, this competency demonstrates the value in motivating others, whether they are team members or colleagues, with a sense of commitment, team spirit and purpose. As a manager, it is about developing and inspiring others to give their best, setting them challenges whilst you encourage and support them.
Learning & Development
The development of staff is essential to the continued success of the organisation as well as to the satisfaction of the employees. As a staff member, this competency involves ensuring you build on your knowledge of the organisation, identifying development opportunities and creating plans for improvement, taking responsibility for broadening your knowledge and sharing it with others. As a manager, it also means creating a positive learning environment, seeking and giving constructive feedback and demonstrating the importance of continuous learning.