Health and Housing Co-ordinator
37.5 hours per week
£24,033.00 per annum
- Fixed Term
Peabody Home Improvement Agency services include practical support, advice, adaptations, small handyperson jobs and information for older or disabled people.
These services offer a wide variety of help including:
- Care Navigator Services
- Handyperson services to undertake small jobs around the home
- Fitting handrails and grab rails
- Installing daily living equipment
- Adapting your home
- Making your bathroom easier to use
- Advice on keeping your home safe
- Support with applying for grants and benefits
- Information on reducing your energy bills
- Linking in with specialist services in your area
This role is being offered initially on a fixed term contract until the end of March 2020 but maybe extended.
Job Advert-Role Description
To work both as an integral member of the Integrated Discharge Team at Tunbridge Wells Hospital (and associated Cottage Hospitals) and also to undertake a follow up home visit. You will aid a robust approach to effective patient discharge. You will provide a person centred service to promote psychological, social and physical well being by facilitating access to a range of community based health, social care and voluntary sector services. To be able to create a network of hospital and community links to support knowledge of services and initiatives. This role will require you to work without direct supervision.
- Working within the Integrated Discharge Team this service will provide an efficient and effective model of coordinated care that will ensure avoidance and timely discharge starting at the point of the patient’s attendance within the Accident and Emergency Department.
- Working as part of the Integrated Discharge Team you will in discussion with the patient and family and / or carers, support appropriate and timely discharge of patient’s back into the community through necessary housing interventions, linking with community facilities and support services, including the Handyperson Service.
- By working with the patient and / or carers and families you will complete support plans identifying needs and requirements required to help support the patient’s timely discharge. You will look into any issues raised by the patient and help find the best way forward, offering options, undertaking any signposting or support and making referrals agreed to professional agencies and organisations.
- To undertake one home visit per discharged patient, conduct a home environment assessment and provide information, advice and guidance to enable clients to identify the barriers they face living independently and to make choices about possible solutions.
- Provide health promotion advice and information ensuring this is relevant and up to date including community equipment, simple aids for daily living and assistive technologies.
- To use resources effectively by managing own workload to maximise the benefit of the service to the individual.
- To assess an individual’s ability and risk to proactively work towards resolution through self-management.
- Clearly explain the remit of the service to a range of clients and other professionals as appropriate.
- To work at times as a lone practitioner being aware of the Lone Working Policy and making full use of the equipment provided to staff for the use of lone working.
- To receive information by verbal and written means and relay relevant personal data as applicable with an emphasis on the Family Mosaic code of conduct and Data Protection policies.
- Be able to respect a client’s individuality, their environment and maintain dignity and confidentiality at all times.
- To investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
- Ensure accurate records both paper and electronic are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators, forming part of our continued performance programme and ensuring confidentiality at all times.
- To ensure that correspondence and comprehensible file notes on all contacts with or about the clients are kept on file and that file notes are factual and free from personal opinions and where appropriate, are clearly identified as confidential.
- To liaise with external bodies and attend meetings as required reviewing, checking and updating the progress of client cases ensuring that Peabody service is well represented.
- Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol.
- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.
- To identify personal development needs and action where appropriate. To attend mandatory training and relevant training as requested. Participate in customer reviews and team meetings.
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
- Implement and maintain safe practises at all times in accordance with Peabody health and safety policy.
- Work in collaboration with other Peabody directorates and colleagues as required.
- To implement relevant Health and Safety Policy and Procedures, ensuring that all practices and procedures are undertaken in accordance with providing a healthy and safe working environment for staff and clients.
- To undertake such other duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.
- Experience of working with and understanding the needs of vulnerable people.
- Experience of providing support to the designated client group either in a volunteering or professional role
- Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines and achieve goals.
- Knowledge of a range of methods of communication in relation to sensory, physical and cognitive needs.
- To understand how to work as part of a team towards common goals/targets.
- Understands the importance of a client centred service.
- Up to date knowledge of welfare benefits.
- Understanding the needs of our client group and the benefits of a flexible, outcome focussed and personalised support service.
- Knowledge and awareness of products, solutions and information on related services provided by the statutory and voluntary sector, to include but not limited to; Welfare benefits, Care services provisions, Home maintenance, Housing choices, Safety within the home, Adaptations and equipment.
- Understanding of confidentiality and data protection issues.
- Understanding of the need to collect data and the benefits for the service.
- Knowledge of equality, diversity and inclusion as they relate to the designated client group
- An understanding and commitment to customer service objectives and be able to meet the needs of both the internal and external customer.
Skills and Abilities
- The capability to listen to the individuals expressed preferences and choice with respect for their values.
- Ability to carry out person centred assessments of the individuals perceived difficulties/needs.
- Able to communicate effectively with clients, team, stakeholders and partner organisations both verbally and in writing using easy to understand plain English.
- The ability to access appropriate resources for evidence-based practice.
- Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
- Fully understands relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work process.
- Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners.
- Comprehensive IT skills to include use of Microsoft office and to be able to make the most effective use of IT systems with attention to detail.
- Well organised and able to work under own initiative. Responding positively and proactively to changing demands and new developments.
- Able to prioritise competing demands effectively and meet tight deadlines.
- To have an understanding of and commitment to achieving equality of opportunity and valuing diversity in every area of your work.
- To be able to work outside your designated days/hours as required.
- To have a good work attendance record.
- To be willing to train and gain qualifications to enhance own ability to undertake role.
- Able to work in other locations as required.
This post is subject to an enhanced Disclosure and Barring Service check.