To support tenants who are living in supported accommodation
Provide practical and emotional support assisting tenants to aim at achieving independence through housing related supported
To support tenants in understanding and sustaining their tenancy
To provide sleep in cover as required
To provide/ offer individualised support through needs and support planning assessment and review
To ensure that tenants are aware and understand to the responsibilities of their tenancy and of the scheme and to support them to sustain these
To provide support to tenants with wide range of needs including acquired brain injury, both within the scheme and at times out in the community
To minimise as far as possible conflict and confrontation within the service between tenants and visitors
To promote the integration of the tenants into the local community
To provide opportunities by which tenants will be enabled to develop independent living skills
To encourage and empower tenants in achieving their personal goals and aspirations
To encourage tenants to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
To support tenant to access professional or specialist services where necessary
To report any illegal tenant activity to management and the police if appropriate
To guide the tenant in daily living tasks helping them to develop the skills needed
To encourage and support tenants to pursue social/recreational activities, training and employment opportunities
Encourage tenant participation, involvement and inclusion throughout the service. To ensure the tenant's views are sought and heard in relation to organisation and support issues.
Involve tenants in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.
To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate
To be aware of the risks that tenants and service users pose to themselves and others and to follow the Risk Assessment/Management and SOVA procedures
To adhere to all organisation policies and procedures, giving feedback on content where appropriate and asking for clarification if unsure
To comply with Peabody's commitments to Diversity, Equal Opportunities policy, Race Equality strategy and any associated action plans
To be responsible for personal Health and Safety whilst at work adhering to policy and procedure including reporting of any unsafe acts or conditions to management
To encourage tenants to ensure that properties are well maintained and that repairs are reported promptly.
To keep accurate and professional written and IT based records in line with the protocols of the service
To ensure strict protocols are followed around the support of tenants and finances in line with the Associations “Assisting service users with their Finances” policy.
To maintain service users and company confidentiality
To adhere to professional boundaries and the Companies Code of Conduct
To maintain excellent and professional relationships with visitors to the schemes and other stakeholders that may be involved with tenant support.
To report to managers any concerns that you may have regarding the quality of the service
To keep abreast of legal or statutory changes that may impact on the work of the service
To provide information and reports if requested
To attend meetings and reviews as required
To undertake other duties that are reasonable requested by senior staff
Good interpersonal and organisational skills
Knowledge of professional boundaries
Ability to think on feet, respond to challenging situations and make reasoned decisions
To have respect and honesty for and with others
To be self aware
To have an ability to empower and enthuse
To work as a team member and understand the importance of support to colleagues and good communication
To be flexible and adaptable
Ability to communicate well and offer appropriate support
Understanding and non-judgemental
Willingness to undertake all appropriate training.
Previous experience working in a Supported Housing environment
Previous experience of working with vulnerable people
Knowledge of welfare rights and benefits
Knowledge of Landlord and Tenant matters
Understanding of budgeting
Knowledge of risk assessment and SOVA procedures/processes
Ability to think of innovative solutions to overcome obstacles
Awareness of outside agencies and what they can provide