Work for us

Housing Support Worker

  • Hours
  • 30 hours per week (37.5 hours full time equivalent)
  • Salary
  • £22,500 (FTE) pro rata
  • Location
  • Bexhill on Sea
  • Closing Date
  • 19/03/2019
    • Contract

    • Permanent
    • Scheme

    • The service is in Bexhill and consists of 12 bedrooms with communal bathrooms, kitchens and lounges.

      The service offers housing, along with specialist support for people between the ages of 18 and 65, who have mental health issues and are vulnerable, and are in need of help to develop skills to live independently.

      Customers meet regularly with their support worker. The support provided is tailored to your individual needs but may include finance, independent living skills, tenancy maintenance, cooking, DIY skills, health, training and work.

    • Job Advert-Role Description

    • Purpose:

      To support tenants who are living in supported accommodation

      Provide practical and emotional support  assisting tenants to aim at achieving independence through housing related supported

      To support tenants in understanding and sustaining their  tenancy

      To provide sleep in cover as required

      Key Responsibilities:

      To provide/ offer  individualised support through needs and support planning assessment and review

      To ensure that tenants are aware and understand to the responsibilities of their tenancy and of the scheme and to support them to sustain these

      To provide support to tenants with wide range of needs including acquired brain injury, both within the scheme and at times out in the community

      To minimise as far as possible conflict and confrontation within the service between tenants and visitors

      To promote the integration of the tenants into the local community

      To provide opportunities by which tenants will be enabled to develop independent living skills

      To encourage and empower tenants in achieving their personal goals and aspirations

      To encourage tenants to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.

      To support  tenant to access professional or specialist services where necessary 

      To report any illegal tenant activity to management and the police if appropriate

      To guide the tenant in daily living tasks helping them to develop the skills needed

      To encourage and support tenants to pursue social/recreational activities, training and employment opportunities

      Encourage tenant participation, involvement and inclusion throughout the service. To ensure the tenant's views are sought and heard in relation to organisation and support issues.

      Involve tenants in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.

      To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate

      To be aware of the risks that tenants and service users pose to themselves and others and to follow the Risk Assessment/Management and SOVA procedures

      To adhere to all organisation policies and procedures, giving feedback on content where appropriate and asking for clarification if unsure

      To comply with Peabody's commitments to Diversity, Equal Opportunities policy, Race Equality strategy and any associated action plans

      To  be  responsible for personal  Health and Safety whilst at work adhering to policy and procedure including reporting of any unsafe acts or conditions to management

      To encourage tenants to ensure that properties are well maintained and that repairs are reported promptly.

      To keep accurate and professional written and IT based records in line with the protocols of the service

      To ensure strict protocols are followed around the support of tenants and finances in line with the Associations “Assisting service users with their Finances” policy.

      To maintain service users and company confidentiality

      To adhere to professional boundaries and the Companies Code of Conduct

      To maintain excellent and professional relationships with visitors to the schemes and other stakeholders that may be involved with tenant support.
      To report to managers any concerns that you may have regarding the quality of the service

      To keep abreast of legal or statutory changes that may impact on the work of the service

      To provide information and reports if requested

      To attend meetings and reviews as required

      To undertake other duties that are reasonable requested by senior staff

      Person specification


      Good interpersonal and organisational skills

      Knowledge of professional boundaries

      Computer literate

      Ability to think on feet, respond to challenging situations and make reasoned decisions

      To have respect and honesty for and with others

      To be self aware

      To have an ability to empower and enthuse

      To work as a team member and understand the importance of support to colleagues and good communication

      To be flexible and adaptable

      Ability to communicate well and offer appropriate support

      Understanding and non-judgemental

      Willingness to undertake all appropriate training.


      Previous experience working in a Supported Housing environment

      Previous experience of working with vulnerable people

      Knowledge of welfare rights and benefits

      Knowledge of Landlord and Tenant matters

      Understanding of budgeting

      Knowledge of risk assessment and SOVA procedures/processes

      Ability to think of innovative solutions to overcome obstacles

      Awareness of outside agencies and what they can provide

    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    • Job Description

    See our current vacancies