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Flexi Service Coordinator

  • Hours
  • 37.5
  • Salary
  • £22,250
  • Location
  • Pembroke House, Pitsea
  • Closing Date
  • 06/05/2019
    • Contract

    • Secondment
    • Job Advert-Role Description

    • Flexi Service Coordinator

      £22,250 – Based Pembroke House Pitsea. Occasional travel to Lomdon and other offices within Essex


      Care and Supported Housing

      Reports to:

      Flexi service Manager

      Reporting Line:




      To provide a professional and customer-focused group of flexi staff who work across geographical areas in Essex and London.


      Key Responsibilities

      To work with external and internal stakeholders to ensure a consistent well managed flexi service ensuring all shift requests are covered.

      Proactively undertake recruitment activity in order to develop a Poole of suitably qualified staff to meet the needs of the internal customers.

      To liaise with external agencies ensuring timely feedback and bookings and all booking are authorised by the relevant manager.

      To ensure all information is logged on the rota system and the managers are kept informed of shift cover and progress.

      To ensure all staff details are kept up to date on the rota system in a timely fashion.

      To assist in recruiting flexi staff ensuring these staff are shortlisted and interviewed in a timely fashion.


      Shift cover

      Provide full support in finding Flexi staff cover, both last minute and co-ordinating longer term ‘bookings’.

      You will be expected to be ‘on-call’ during out of office hours on a rota basis with other members of the service.

      Flexi Staff Supervision and training

      Complete supervisions and 1-1 meetings with flexi staff on a regular basis.

      Log all Survey supervision results on a rota system and any face to face supervisions or team meetings and run reports on these.

      To ensure flexi staff training is in date and book staff on to this via training team.

      To arrange and complete interviews with potential new recruits for the flexi team.

      To ensure flex staff medication competency is up to date and log this on the rota system.



      To ensure all policies and procedures are followed in line with the organisation.

      To ensure the team works together effectively to cover areas in the event of absence.

      To ensure any directives in relation to the post are completed effectively.

      To run KPI reports on all areas evidencing Flexi shifts worked and agency reductions using the rota system.

      To be location based and be able to travel to and from services within London as and when required.

      To ensure excellent communication with operations and flex staff.



      A commitment to customer focused service delivery

      Knowledge and understanding of the recruitment marketplace

      Prior customer service experience preferably in a care & support setting

      Excellent communication skills

      Highly organised and able to prioritise work to tight deadlines

      Able to work on own initiative and as a team member

      Ability to handle multiple priorities and work well under pressure

      To have effective communication with a diverse range of internal and external customers

      Ability and willingness to travel across all sites within the region.

      Must have a proactive and flexible approach towards work, colleagues and customers

      Self confidence

      Ambition and Drive

      Keen to learn and enjoy responsibility

      Excellent IT skills and experience of using Outlook, Excel and word.

    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

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