Flexi Service Coordinator
£22,250 – Based Pembroke House Pitsea. Occasional travel to Lomdon and other offices within Essex
Care and Supported Housing
Flexi service Manager
To provide a professional and customer-focused group of flexi staff who work across geographical areas in Essex and London.
To work with external and internal stakeholders to ensure a consistent well managed flexi service ensuring all shift requests are covered.
Proactively undertake recruitment activity in order to develop a Poole of suitably qualified staff to meet the needs of the internal customers.
To liaise with external agencies ensuring timely feedback and bookings and all booking are authorised by the relevant manager.
To ensure all information is logged on the rota system and the managers are kept informed of shift cover and progress.
To ensure all staff details are kept up to date on the rota system in a timely fashion.
To assist in recruiting flexi staff ensuring these staff are shortlisted and interviewed in a timely fashion.
Provide full support in finding Flexi staff cover, both last minute and co-ordinating longer term ‘bookings’.
You will be expected to be ‘on-call’ during out of office hours on a rota basis with other members of the service.
Flexi Staff Supervision and training
Complete supervisions and 1-1 meetings with flexi staff on a regular basis.
Log all Survey supervision results on a rota system and any face to face supervisions or team meetings and run reports on these.
To ensure flexi staff training is in date and book staff on to this via training team.
To arrange and complete interviews with potential new recruits for the flexi team.
To ensure flex staff medication competency is up to date and log this on the rota system.
To ensure all policies and procedures are followed in line with the organisation.
To ensure the team works together effectively to cover areas in the event of absence.
To ensure any directives in relation to the post are completed effectively.
To run KPI reports on all areas evidencing Flexi shifts worked and agency reductions using the rota system.
To be location based and be able to travel to and from services within London as and when required.
To ensure excellent communication with operations and flex staff.
A commitment to customer focused service delivery
Knowledge and understanding of the recruitment marketplace
Prior customer service experience preferably in a care & support setting
Excellent communication skills
Highly organised and able to prioritise work to tight deadlines
Able to work on own initiative and as a team member
Ability to handle multiple priorities and work well under pressure
To have effective communication with a diverse range of internal and external customers
Ability and willingness to travel across all sites within the region.
Must have a proactive and flexible approach towards work, colleagues and customers
Ambition and Drive
Keen to learn and enjoy responsibility
Excellent IT skills and experience of using Outlook, Excel and word.