We support our customers on a 2-1 basis with all of their day to day support needs, such as personal care or accessing the community and also manage medication and nutrition.
We also work closely with external professionals such as GPs, dieticians, speech and language therapists to make sure that customer have all the support they need to remain as independent as possible.
The service provides 24 hour support and a team of skilled support workers on-site. The customer has a support plan that reflects their needs and aspirations. Staff regularly review these plans to ensure that they still reflect the needs that are important to them.
Our focus is on providing a person centred service ensuring our customers are treated as an individual and that their support needs are based on their choices and personality.
The scheme consists of a three bedroom house, it has one wet room, downstairs WC, lounge and dining room and a kitchen.
To provide support for people with Learning Disabilities in their own home. To strive to enable the people we support to have a fulfilled life and to live independently.
To support customers who are living in supported accommodation
To provide a Person centred approach of support to enable the person to live independently.
To undertake any personal care duties required for any individual
To support customers in understanding and sustaining their tenancy
To provide twenty-four hour support including sleep in cover.
To provide person centred support, to focus on providing the right amount of support to assist the individual to participates in all areas of their life.
To provide support to customers with wide range of needs both within their own home and in their local area.
To provide opportunities by which customers will be enabled to develop independent living skills.
To support customers to access professional or specialist services where necessary.
To support customers to have choice and control around for meaningful engagements; such as activities that the customer would enjoy or aspire to at home or in the local area.
To support customers to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate
To implement and follow the Support and Risk Management plans.
To follow the Safeguarding Adults at Risk procedures
To adhere to all organisation policies and procedures, giving feedback on content where appropriate and asking for clarification if unsure
To comply with Peabody commitments to Diversity, Equal Opportunities policy, Race Equality strategy and any associated action plans
To follow the Health and Safety at work policy and procedures including reporting of any unsafe acts or conditions to their manager.
To keep accurate and professional written and IT based records in line with the protocols of the service
To ensure strict protocols are followed around the support of customers and their finances in line with policies and procedures.
To maintain customers and company confidentiality.
To adhere to professional boundaries and the Companies Code of Conduct
To maintain excellent and professional relationships with visitors to the schemes and other stakeholders that may be involved with customer support.
To report to managers any concerns that you may have regarding the quality of the service
To provide information and reports if requested
To attend meetings and reviews as required
To undertake other duties that are reasonable requested by senior staff